Moonstone Heart Lock Pendant Necklace

ORDER PROCESSING: 
Please allow 24-48 hours for your order to process. Expect an email within 48 business hours to let you know your order is on the way!

For calculated shipping rates:  Shipping charges for your order will be calculated and  displayed at checkout. 

Standard Shipping (5-10 Business days)

Shipping Cost

Up to 0.6 lb. $3.99

Up to 1 lb. $5.99

Up to 5 lb. $9.99

Above 5 lb.$14.99

Please click the link below to access our shipping policy for shipping timeframes and cost for countries outside of the U.S.

Shipping Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at customerservice@alluretaste.com. Upon contacting us we will provide you the address where the return would need to be sent to.

If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable. 

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

Please allow customer service 5 - 7 business days from the day we receive the returned package to process.

Customer Service will email you after the return has been processed to confirm what has been done.

 

You can always contact us for any return question at customerservice@alluretaste.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  

Beauty

Bodysuits

Face masks

Intimates/Lingerie

Jewelry

Swimwear

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. ALL SALE ITEMS ARE FINAL AND PURCHASES OF GIFT CARDS.

Exchanges
At this given time we are not offering exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@alluretaste.com.